Billing Messages via WhatsApp (5 REAL EXAMPLES)

Charging your customers via WhatsApp can be much simpler than you imagine ⚡

Many times the difference between an incomplete purchase and closing that sale lies in an effective message to charge your customers via WhatsApp. But, how to politely ask them to pay you?

In this article, I will help you identify the most common types of messages to request payments and how to draft them according to your business. I will also share real examples of messages to charge via WhatsApp, taken from KFC, hotels, and online stores so you can see how they do it and adapt it to your style. As an extra, at the end, I will tell you about an alternative to automate your sales on WhatsApp 😉

How to create an effective payment request message on WhatsApp? (with 4 templates for you)

Before moving on to the real messages that I have for you, it's important to understand the types of payment request messages that may exist and what to consider to create one (this will help us analyze each example). 

Identify the payment request messages in your business:

There are different types of payment request messages you can use in your sales cycle. Each one has a specific purpose, and it is important to adapt them to your business needs. Here are some examples to recognize yours: 

Friendly reminder of a pending payment 🙂

This is the general message that is sent immediately after the customer has confirmed their interest in purchasing your product. 

• Example message template: “Exciting that you like [product/service], [name]! To ensure you receive it soon, we just need you to complete the payment of [amount]. Would you like to proceed with the payment now or would you prefer to add something more to your order?”

Payment deadline reminder 📅

If your product or service payment is made in parts or upon delivery, it is advisable to send a reminder message. The goal is to create a clear message so the client is aware of the pending payment and doesn't miss the date.

• Example message template: “We want to remind you that your payment of [amount] must be made before [date]. If for any reason you need more time, please let us know. We're here to help you!” 

Expired payment date message 🕓

This is considered one of the most challenging payment request messages because the payment date has already passed. It is important to maintain a respectful tone and offer solutions in case there is any problem with the payment.

• Example message template: “Hi [Name]! The payment of [amount] for [product/service] was scheduled for [date] and we have not received it yet. 

  Please confirm if you have already made the payment or if you are experiencing any difficulty. We are here to help resolve any issues!”

Abandoned cart message 🛒

The abandoned cart message is excellent for e-commerce and serves to remind your customers about the products they left behind. In this case, the message focuses more on the opportunity to complete the purchase, and you can include a more persuasive tone.

• Example message template: “Hello, [name] It seems you left items in your cart. Don't worry! They're still available for you.

  If you need help completing your purchase or have any questions, feel free to write to us. We would love for you to take home what you have chosen!”

Key elements for an effective payment request message on WhatsApp

When it comes to charging your clients, it is essential that the message be direct and clear, yet empathetic. Here are some elements to consider to make your message effective while maintaining a good relationship with your client

• Brief and concise: Nobody likes to receive long messages, especially when it comes to payment collection. Customers want to quickly know what they need to do without having to read endless paragraphs. That's why you should avoid digressions and get straight to the point.

• Friendly: Even if it's a payment collection message, you don't need to be harsh or cold. A friendly tone generates more trust and prevents the client from feeling attacked or pressured. Think of it as a conversation with a friend to remind them of something important.

• Payment link or methods: To make it easier for your client, always include your payment link or mention the methods you accept in your business. Make sure to offer various options if possible, as each client has their own preferences.

  
  

• Smart automation: Sending reminders and managing collections can be a repetitive and time-consuming process. One option is to use state-of-the-art tools with artificial intelligence (AI) like Moonflow that automate your collection management process, saving money, time and improving your collection indicators.

  In addition, they have just launched version 3.0 of their virtual agent MoonFlow Talk that personalizes each message with your brand's tone of voice.

5 real examples of messages to charge via WhatsApp

Now, let's review real messages that businesses use when charging via WhatsApp. This will help us see how best practices and types of messages translate into a real-world context. 

I have gathered five payment request messages from industries such as restaurants, veterinary medicine, accommodations, natural cosmetics, and gardening. If your products or services belong to other sectors, don't worry, because you can learn from these messages and adapt them to your business.

Example 1: Message to charge on WhatsApp from KFC

The chat bot of KFC Peru guides the user from product selection to order payment. In the image, you can see the use of short and concise messages mentioning the selected products, the amount to be charged, and payment methods. 

It even gives the option to add more products with a direct link to the menu, making the process easier for the customer. Emojis are also used to convey the brand's personality start to finish.

Example 2: Message to charge on WhatsApp from a hotel

In this hotel service example, the message is clear and direct, indicating the dependency on payment to confirm the reservation.

It also includes a direct link and explains the available payment methods. Simple and effective.

Example 3: Payment request message via WhatsApp from a bonsai store

A bonsai store in Lima requests payment immediately after confirming the product delivery date. Here, they used visual elements (an image) to share all the available payment methods, including the account holder's name.

On one hand, the image is very convenient for the client to know all options at a glance and easily save it on their phone. However, it would be good also to provide that information shortly in writing. This way, the person can copy the account numbers and make the payment immediately.

Example 4: Payment request message via WhatsApp from a veterinary pharmacy

Pharma Pet uses general payment request messages and highlights the most important phrases in bold. Paying attention to the style of your messages also facilitates their readability and effectiveness.

In this example, they confirm the order details and proceed with the indication that “all orders are processed upon payment,” including a deadline. Finally, they send the payment methods and accounts. 

Example 5: Message to charge via WhatsApp from an e-commerce store

Cataleya Store has a chatbot with artificial intelligence that handles the sale of their products via WhatsApp from start to finish. 

In this example, you can see how they share product information, confirm the delivery location, and mention in a simple manner the payment method (cash on delivery). 

They use a conversational tone and emojis, which aids in easy reading of the message. Additionally, they offer a cross-selling option before payment, i.e., they show additional products that the customer might be interested in to increase the sales ticket. Use this tip wisely!

Try Yavendió!, the IA chatbot that increases your sales on WhatsApp

If you have come this far, you are now equipped to create an effective message to charge via WhatsApp. 

Now, if you want to take it a step further, you can have an IA chatbot handle not only your charge messages but your entire sales process on WhatsApp from start to finish! 

YaVendió! is a virtual seller with artificial intelligence specializing in e-commerce sales: It learns about your business, responds to your customers, and closes sales 24/7. 

Want to try it? At Yavendió! we have used the same technology we offer to our clients for our chatbot. Chat today with YaVendiosita and receive a free demo 🤖