7 tools to charge via WhatsApp without hassle

Having trouble getting paid by your clients? 👀

We know that this part of business can be challenging, but it's essential for continued growth.

The good news is that there are tools on the market that can help you manage your collections quickly, easily, and professionally all from WhatsApp!

In this article, we will present 7 tools to effectively collect payments via WhatsApp Business and ensure your money reaches you without any issues 🙌

Stages of effective collection on WhatsApp: How do payments via WhatsApp work?

First, you need to understand that payments via WhatsApp work through in-app integrated payment systems, such as payment links that redirect the customer to a secure platform. 

These links allow businesses to send a direct link so the customer can complete the transaction without leaving the app.

However, for everything to work correctly, it's not enough just to send the link. It's essential to have an organized process and understand that collecting via WhatsApp requires a different approach than in-person sales.

These are the stages you should follow for effective collection on WhatsApp: 

1. Get Organized: Start by organizing the details, from the amount to payment methods.

2. Contact the Client: Now that you have categorized who to collect from, initiate contact in a friendly manner without directly addressing the amount.

3. Make the Collection: Keep it simple, precise, and brief. Address the collection without losing your objective, but avoid sounding threatening. Always mind their categorization.

4. Validate the Payment: Confirm if the payment message was clear and provide details on the payment options available.

5. Monitor the Process: Continue communication to confirm that the client is making the payment. Once confirmed, proceed with delivery or debt clearance.

6. Document the Payment: Finally, record the payments in detail using accounting tools or your own system. 

The 7 Best Tools to Collect through WhatsApp

Now let's see which tools can help you in your collection processes:

1. Moonflow – AI-Powered Collection Management

From initiating conversations to constant monitoring, everything must be strategically managed to collect without damaging long-term business relationships.

Moonflow offers to automate collections through artificial intelligence (AI) to simplify the process and ensure each step is executed efficiently and consistently. 

With its platform, you can centralize your collections and optimize your collection strategies across multiple channels such as WhatsApp, email, and/or calls.

Additionally, it allows you to view real-time direct payments and create personalized communications like collection web pages.

Its advantage is that it reduces operational costs by up to 90% throughout the collection process, so your team can focus on other aspects of your business.

Another great advantage is its intelligent client segmentation, allowing you to know which personalized strategies to apply, increasing the likelihood of successful collections from delinquent clients. 

Moonflow Pricing 

• Business Collections: $299 per month for the essential version and $399 per month for the pro version.

• Individual Collections: $249 per month for the essential version and $349 per month for the pro

*Plans may vary depending on the number of clients.

Learn more about Moonflow and start collecting effectively with Artificial Intelligence. 

2. Lyra – Quick Integration with Payment Links

Lyra offers a collection solution through WhatsApp that allows you to create and send payment links directly to clients, thus facilitating the payment process from mobile devices.

With Lyra, you have the option to customize payment requests and track message statuses. 

Additionally, protects sensitive data, such as credit card details or personal information, through a unique code (token) to make future payments securely, without needing to store the actual information of the client. This reduces fraud risk and enhances transaction security.

Payment requests are also sent through a Facebook-certified account for WhatsApp, which generates greater trust for your clients.

No additional applications are required, just a WhatsApp account and a contract with Lyra.

Lyra Pricing

For countries like Argentina, Brazil, Chile, Mexico, Peru, and Uruguay, you must contact Lyra directly for a personalized quote.

3. Mercado Pago  – Platform with Multiple Payment Methods

Here, Mercado Pago allows you to create a personalized link with various payment methods like credit and debit cards or even cash, which you can share via WhatsApp, social networks, or any digital platform. 

Among its strengths is that  businesses receive payments instantly, with antifraud protection and clear commissions, without needing a website.

It is a practical solution and doesn't require an online store. Ideal for entrepreneurs and e-commerce businesses seeking to simplify their collections.

Mercado Pago Pricing

Business implementation is free. Mercado Pago charges through commissions ranging from 2.99% to 5.99%, depending on the transaction or type of payment.

4. WhatsApp Message Templates for Collections

Message templates for collections are also a useful tool for your collection process. 

Here we share our article with real collection messages to inspire you and help you create one aligned with your brand and target audience. A personalized approach can lead the client to pay promptly and with a positive attitude.

Remember that achieving collections hinges on successful sales, which you can automate with a sales-specialized chatbot.

At YaVendió! we have your next virtual seller with Artificial Intelligence managing the entire sales process quickly, securely, and efficiently. How does it work? Learn more on our website.

5. Automating WhatsApp Messages

Now, if you want to try it yourself, here we teach you how to set up WhatsApp Business messages to collect from your clients:

1. Download and open WhatsApp Business

2. Access the menu

3. Go to “business tools”, then “organize your chats”, and choose “quick responses”.

4. Add the message

5. Edit the message content (you can add payment links and emojis)

6. Choose the keyboard shortcut that will activate the quick response.

7. Save the configuration.

Here, you only program the message content, but you will still need to manually select the payment shortcut in conversation.

To automate the entire process, platforms such as Moonflow or YaVendió! ensure everything is done without manual intervention.

If you are looking to automate your sales through WhatsApp, chat with YaVendiosita (our AI-powered chatbot) and receive a free demo 🎁

6. Incentives to Encourage Prompt Payment 

Offering incentives is another effective way to motivate clients to pay on time and avoid becoming delinquent. Options include discounts, promotions, or payment facilities.

For example: 

• “Receive a 10% discount if you make the payment within 48 hours of receiving this message. Take advantage of this exclusive offer and save on your next payment.” 

In this example, the incentive is direct and appealing, which will motivate the client to take advantage of the time-limited offer.

7. Direct Contact to Address Their Concerns

Various factors can prevent a timely payment. That's why it's crucial to offer a communication channel where clients can resolve doubts and receive personalized solutions according to their situation or arrears. This demonstrates genuine interest in their case, which strengthens the long-term relationship.

Simplify Your Collections through WhatsApp

Collecting through WhatsApp can be stressful when dealing with delinquent clients or when managing each step individually. Therefore, incorporating automated tools can make the process more successful, less invasive, and easier. 

Make sure to thoroughly understand the process and choose the tools that best align with the needs and capabilities of your e-commerce. This way, you can optimize time, resources, and provide a more efficient experience for both your company and your clients.