Amazing Examples of WhatsApp Chatbots for E-commerce

Tired of losing customers due to late responses or lack of sufficient staff? 

The solution is simple 💡 

With a WhatsApp chatbot you can automate the entire customer service and sales process while you focus on growing your business.

At YaVendió!, we have helped businesses like yours multiply their sales thanks to the power of AI chatbots on WhatsApp. 

That's why we're presenting you 5 real examples of e-commerce chatbots to inspire you and analyze the benefits of having one for your business.

How do WhatsApp chatbots multiply sales in e-commerce?

First, let's define what is a chatbot?

In simple terms, an e-commerce chatbot is a virtual automated salesperson that works 24/7 on platforms like WhatsApp, Messenger, your online store, or your website. 

Its strength lies in providing quick and personalized attention, helping your business increase sales, enhance customer experience, and simultaneously reduce operational costs. 

Sounds good, doesn't it? 😉

Get inspired by these 5 examples of WhatsApp chatbots for your company

Check out these 5 examples of e-commerce chatbots on WhatsApp that demonstrate the magic a virtual salesperson can do for you.

Example 1: Cataleya Store Chatbot

Cataleya Store is an online shop offering a variety of products, such as probiotics, hair serum, among others. Besides their webpage, it allows you to make purchases via WhatsApp. 

Thanks to its chatbot, customers can easily access the updated product catalog. This is especially valuable as the website might not reflect real-time stock, preventing confusion.

The virtual salesperson at Cataleya Store:

• Transforms the buying process into a simple and fast experience. 

• Communicates the benefits of each product using a friendly and accessible language.

• Helps the customer feel attended to in a close and natural way.

Example 2: WhatsApp Chatbot of Tenis Originales Guadalajara

Located in Mexico, Tenis Originales Guadalajara specializes in high-quality G5 replica sneakers, with designs identical to the original ones but at a more affordable price.

They offer a wide catalog with a variety of models and sizes for every taste.

In interaction with their chatbot, we see that it optimizes the customer experience by quickly providing updated stock and recommending products according to consumer preferences.

A common problem in any business is when a salesperson does not accurately answer customer questions. In this case, when asked about the originality of the product, the chatbot's response is honest and clear, which builds trust.

At YaVendió!, we know that many businesses lose customers due to delayed responses. However, with Tenis Originales, we ensure that artificial intelligence (AI) provides quick and detailed responses to keep the customer interested and speed up the purchase process.

Example 3: WhatsApp Chatbot of Lolotec

It's the turn of Lolotec, a store specialized in selling refurbished iPhones. They buy devices directly from users and, after a thorough quality control process, put them up for sale.

In this type of business, trust is important, as it is a market where scams are common. 

Here, Lolotec's WhatsApp chatbot succeeds in conveying a safe environment from the greeting. When the consumer asks about product details, the bot provides accurate, agile, and complete information.

When asking about a product out of stock like the iPhone 15, the artificial intelligence simulates a physical store's attention: Answers questions, offers recommendations, and suggests alternatives for the unavailable product.

In addition, the chatbot guides undecided customers, offering them clear and personalized recommendations, which strengthens user trust and fosters their loyalty to the brand.

Lastly, availability in e-commerce is crucial, as many people prefer to shop at night or after work. 

A 24/7 attention chatbot will help you multiply your sales effectiveness, something that would be costly and challenging to achieve with human staff alone.

Example 4: Oh Zsa Zsa Chatbot

Let's move on with Oh Zsa Zsa! This Peruvian brand of women's fashion offers a wide variety of products made with the highest quality national materials. They always strive to showcase authenticity and local talent in each of their designs.

For Oh Zsa Zsa, it was crucial that the chatbot perfectly reflected the brand's personality: close and youthful. In this case, the use of emojis helps reinforce that friendly tone and creates a warm and personal experience for the customer from the welcome message.

As you can see in the example, the bot facilitates quick, precise, and organized interactions, something fundamental when managing an extensive catalog.

Although it may seem simple, a good chatbot must be capable of anticipating customer needs, ensuring that the conversation flows naturally.

Example 5: Bohr, a healthy store's Chatbot

Finally, we have Bohr, a digital store specializing in pharmaceuticals, nutritional supplements, and diagnostic products - with a particular focus on Santa Natura products.

Their case is special because, being health-related, they have the responsibility to offer the highest quality products and generate total trust in their customers. 

That's why, it's crucial for employees to know every detail of the products they sell. In this context, the use of chatbots helps significantly reduce the margin of error.

When asked if one of Bohr's products can be taken at any age, the chatbot states it will consult with a human specialist to avoid giving an incorrect response.

This is useful as it does not underestimate human knowledge (especially that of a professional) and helps prevent a purchase that could have harmful effects on the customer's health.

Here, their chatbot's artificial intelligence efficiently handles queries when no specific product is mentioned, interpreting and correctly linking with the appropriate information. A total success!

Become the next successful business with a YaVendió chatbot!

Just as we have helped hundreds of e-commerce businesses maximize their sales potential, your business can be next! 

At YaVendió!, we ensure that your brand retains its essence, while our AI chatbot multiplies your sales more effectively than a human, 24 hours a day!

If you want to see how it works, chat with YaVendiosita on WhatsApp and receive a free demo 🎁