User data deletion

Who can request deletion

Anyone whose personal data is processed by YAVENDIO can request its deletion. This covers two groups:

• YAVENDIO customers — companies and individuals who signed up for the Platform and hold an account.
• End consumers — people who messaged a company that uses YAVENDIO over WhatsApp, and whose data we processed on that company’s behalf.

How to request it

Email dpo@yavendio.com with the subject “Data deletion”. So we can locate your records and verify your identity, include:

• Your full name.
• The phone number (with country code) and/or email address used in the interaction.
• If applicable, the name of the company you messaged on WhatsApp.
• A description of what you want deleted — all of your data, or only part of it.

Response time

We acknowledge the request within 2 (two) business days and complete it within 15 (fifteen) calendar days.

If the request requires additional identity verification, the clock starts once that verification is complete. We will tell you if that happens.

What gets deleted

Once the request is processed, we erase the personal data associated with you from our production systems, including:

• Contact details: name, phone number, email address and identity document.
• Conversation history exchanged over WhatsApp and other connected channels.
• Order records, addresses and other data provided during the conversation.

What may be retained

Some data may be retained after the request where a legal basis requires it: tax and accounting records, documents needed to meet a legal or regulatory obligation, and information needed to exercise rights in judicial or administrative proceedings.

In those cases, the data is kept only for the period the applicable rule requires and stays restricted to that purpose. Technical logs and aggregate metrics that cannot identify you may be retained in anonymized form.

If you messaged a company that uses YAVENDIO

In that case, the company you messaged is the controller of your data, and YAVENDIO acts as a processor — we handle the data on their behalf and under their instructions.

You can write to us directly and we will forward the request to the responsible company, as well as delete the data in our custody. You may also contact that company yourself. Either way, the response time above applies.

Permissions granted through Facebook or WhatsApp

If you connected a Facebook or WhatsApp Business account to YAVENDIO, deleting your data from our systems does not automatically revoke the permissions granted on Meta’s side.

To remove them, open your Meta account settings, go to the section for integrated apps and websites, and remove YAVENDIO from the list. We recommend doing this alongside the deletion request.

Contact

Data Protection Officer (DPO): dpo@yavendio.com.

ZAFIRO TECH S.A.C., RUC N° 20611379014, Jr. Johann Sebastian Bach No. 168, Urb. Los Alamos de Santa Teresa, Santiago de Surco, Lima, Peru.