yavendió! vs Zenvia: which to choose for selling on WhatsApp

The short answer: if you are a company that needs a configurable omnichannel support hub (SMS, email, RCS, WhatsApp), Zenvia has infrastructure muscle. If you want an agent that sells beauty, fashion or supplements from the first hello to payment, yavendió! is made for that.

We are not perfect at everything. We are the best at cosmetics, fashion and supplements. Here we tell you, plainly, where each one wins.

What each one is

Zenvia is a Brazilian CPaaS/CX platform: it gives you the channels (SMS, RCS, voice, email, WhatsApp), an omnichannel inbox and bots that attend, prioritize tickets and route. Its AI agents automate support and prepare interactions for human review; the human still closes.

yavendió! is an AI sales agent specialized in beauty, fashion and supplement brands in Latin America. We don't sell salespeople. We sell experts: an expert who knows your customer, takes her from the first hello to payment and is integrated with the systems you already use.

The comparison, point by point

Where Zenvia wins, and we say it plainly

• Real omnichannel: SMS, RCS, voice, email and WhatsApp at enterprise scale, more channels than almost anyone.
• A large client base and years of operation in Brazil.
• It fits complex, multi-area support and CX use cases.

If you need a configurable omnichannel support hub, Zenvia has more infrastructure muscle than we do. We compete for closing the sale, not for handling tickets.

Where yavendió! wins

On average, yavendió! converts 6.5% of conversations into sales, and from ad traffic in fashion and beauty we see 2.5% to 7%. This is how a vertical expert does it:

1. 1It sells, not just attends. From the first hello to the confirmed payment, inside the conversation.
2. 2It is specialized in beauty, fashion and supplements. It understands skin tone, hair type, routine, ingredients and size.
3. 3It remembers every customer. Tone, skin, history and repurchase timing live in its memory.
4. 4It handles far more SKUs. It recommends the right reference in catalogs of thousands of products.
5. 5It is integrated with your systems. Ecommerce, payments, shipping and inventory, with live data. See the integrations.

We don't sell salespeople. We sell experts, and an expert that closes the sale is different from a hub that attends and routes tickets.

Cost comparison: how much each one costs

Zenvia's pricing has fine print. The "free" (R$ 0) and the R$ 600 plan do not include what you need to sell on WhatsApp: there is a setup fee (R$ 649 to R$ 3,999), a mandatory channel package (from R$ 100) and a fee for every WhatsApp session (~R$ 0.47 to R$ 0.55). In practice, month 1 of a Specialist plan with WhatsApp is around ~R$ 1,349, and on top of that you pay per message. yavendió! charges by conversations, with no setup surprise.

You don't just save: you also sell more

The team is the cost; the sales that slip away are the invisible loss. With the same traffic, yavendió! lifts sales through four levers:

An example: in a mid-size operation of 14,300 conversations a month, raising conversion from a typical 2% (a generic flow or replying late) to the 6.5% that yavendió! delivers is about 640 more orders a month. At a US$ 30 average order value, that is around US$ 19,000 in additional sales each month, with the same traffic, and before adding cart recovery and the higher order value. (Illustrative example; adjust conversion and order value to your brand.)

So, which one should you choose?

If you need a configurable omnichannel support hub at scale, Zenvia. If you want an agent that sells cosmetics, fashion or supplements from the first hello to payment, with no setup surprise, yavendió! is made for you.