Channels
The channels where your seller answers, how long you have to reply on each one and how they count toward your plan.
On this page
Available channels
Your WhatsApp Business number.
Direct messages (DMs) and comments.
Messenger
Your Facebook Page’s messages.
TikTok
Direct messages (DMs) and comments.
Telegram
Your Telegram bot.
Web chat
A chat window on your website.
Your seller answers on all your channels with the same setup: the same catalog, the same prices and the same way of selling. Each channel is connected on its own (TikTok, Telegram and Web chat, if you see them in Channels), but you do not set up your seller again: the one you already have answers there too.
Reply window
Each channel gives a window to reply freely. Once it closes, the panel does not let you write in that chat until the customer writes again.
| Channel | Window* | Once it closes |
|---|---|---|
| 24 hours | With a template approved by Meta; with Coexistence, also from the WhatsApp Business app | |
| 24 hours | Until the customer writes again | |
| Messenger | 24 hours | Until the customer writes again |
| TikTok | 48 hours, up to 10 replies per customer message | Until the customer writes again |
| Telegram | No limit | — |
| Web chat | No limit | — |
* From the customer’s last message.
To bring in more customers
Meta Ads
Connect your ad account and measure your Facebook and Instagram ads.
My website
Your catalog as a web page, with orders on WhatsApp.
How they count toward your plan
Conversations on WhatsApp, Instagram, Messenger, TikTok, Telegram and Web chat count the same toward your plan’s allowance.
If a customer writes to you on WhatsApp and on Instagram, that is two conversations: each channel counts its own, even if it is the same customer on the same day.
Pausing by channel
Pausing by channel stops the seller on WhatsApp or Instagram. The other channels keep replying and messages on the paused channel keep arriving.
Pause and reactivate the seller →
