Yago
What Yago, your business copilot, does: improves your seller with you, reviews conversations, shows you where things are and hands you over to Support; and what it does not do.
On this page
What it is
Yago is your business copilot: it helps you, while your AI seller serves your customers. It lives in the dashboard, on a computer and on a phone, in the Yago tab next to Test your seller, and in Flows and Rules as Copilot. You type to it, dictate or send it screenshots. It also answers on WhatsApp from your team's Numbers with Yago access.
What it does
Improves your seller
Proposes each change and you decide.
Edits what it knows
FAQs and which variants are available or sold out.
Reviews conversations
Explains what happened and why it answered that way.
Shows you where things are
In the dashboard, with the link.
Looks up your data
Your plan, your balance, your catalog and your metrics.
Understands voice and images
Voice notes, photos and screenshots.
Ways to start that the dashboard suggests:
- Help me improve and set up my seller
- Change how my seller greets a new customer
- Review a chat with a customer and tell me why the sale didn't close
- Add a frequently asked question to my seller
How it changes your seller
Yago proposes changes to your seller's conversation stages, how it serves your customers, its FAQs, the days you don't deliver and, if your products are in the yavendió! catalog, your products: new products, restocks, sold-out items, prices, minimums and photos. It shows each change on a card and applies it only when you approve it; it never touches your contact details, payment methods, channels or plan.
Each change comes on a card, and you approve it with the button, by typing or with a voice note. What you approve is saved to your seller's draft: you will see Changes in draft · your seller isn't using them yet until you publish, with Publish or by asking Yago. Changes to FAQs and to variant availability can go live right away, and Yago's notice tells you which is the case. Try it opens Test your seller on the draft. A proposal more than a day old is no longer applied: you have to ask for it again.
| Yago's notice | What it means |
|---|---|
| Changes applied to the draft | They are in your draft; your seller uses them once published |
| Changes applied | Your seller already uses them |
| Changes partly applied to the draft | Part of it landed; ask Yago for the rest |
| The changes were not applied | The draft stayed the same |
| The changes expired without being applied | Ask Yago to prepare them again |
In Authorizations (24 h), Apply changes automatically lets Yago apply every completed review to your draft, without waiting for your approval, for 24 hours. They still go to the draft: your customers don't get them until they are published. You can stop Yago's work whenever you want.
Reviews your conversations
With a chat open, a customer's in Conversations or one in Test your seller, Yago takes it as context (Chat with … or Test chat) and explains what your seller answered, what someone on your team sent and why it happened. It only reads chats you can see. If it lacks the information to know the cause, it says so instead of guessing, and if the cause is in your setup, it proposes the change.
Among the chats you can see, Yago finds one by the customer's name, phone number or the day they wrote, and gives you the link to open it.
Answers with your data
| You ask about… | Yago |
|---|---|
| Where something is set up | Tells you which part of the dashboard, with the link |
| How your seller is set up | Looks up your setup and gives you the actual value |
| Your plan, your usage or your WhatsApp balance | Gives you the real figures |
| Your products and variants | Tells you what you have and what is sold out |
| Your Metrics | Gives you the page's figures for the period you ask for |
| Why your seller is not replying | Checks pauses, plan, balance and channels |
Voice and images
Yago listens to the voice notes you send it and answers what you say.
In the dashboard you can send Yago up to 5 images per message and 20 per day, up to 3 MB each. Once you reach the daily limit you can keep typing, and the dashboard tells you when it frees up. With Dictate you speak and Yago transcribes what you say.
When it cannot solve something
If Yago cannot solve something, it hands you over to yavendió! Support. Support can check with the team and answers in the same chat.
What it does not do
Yago does not decide on money or accounts, and does not change your payment methods, contact details or channels:
| Topic | Who handles it |
|---|---|
| Charges, plans and refunds | Support |
| Access to your account | Support |
| Connecting your WhatsApp number | Support |
| Contact details | You, in My business |
| Channels and integrations | You, in Channels and Integrations |
| Payment methods | You, in Payment methods |
| Variants your Shopify store syncs | Your Shopify store |
History and feedback
History keeps your conversations with Yago in the browser where you had them, and New conversation starts another. With Give feedback you rate Yago from 1 to 5 whenever you like.
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