Glossary

The AI Seller serves your customers on your channels: it answers their questions, recommends your products and puts their orders together. Yago serves you: it is your copilot in the dashboard, tells you where everything is, reviews your conversations and proposes changes to your seller, which you approve. Yago does not write to your customers.

Your seller

Term	What it is
AI Seller	The automatic seller that serves your customers by chat, with your catalog and your rules.
Seller 2.0	The current version of the AI Seller, also called Sami.
Yago	Your copilot in the dashboard: it guides you, reviews your chats and proposes changes.
My business	Your store's name, description, audience and social media.
AI Agent	Where you set your seller's name, tone, reply length and messages.
Flows and Rules	The sales stages your seller follows, with the instructions for each one.
Stage	One step of a flow; the seller moves to the next one only when the customer writes.
Automatic rule	An action that fires when something happens in a stage.
Greeting or Initial message	Your seller's first message, sent on any first message from the customer.
Frequently asked questions	Your business's questions and answers that the seller uses to reply.
Seller help	A product's detailed description and its own questions, on its product page.
Visual catalog	Images, PDFs and links the seller sends when customers ask for your catalog.
Savings mode	Makes the seller reply on WhatsApp in fewer messages.
Publish	Applies your changes; until then, your customers get the previous version.
Discard changes	Deletes what you have not published.
Test your seller	The test chat; it does not use up conversations from your plan.
/reset	A message to your own number so the seller treats you as a new customer.
Your seller score	Rates your setup and gives you recommendations to improve it.
Seller template	A seller setup ready to import, designed for a type of business.

Pauses and handoff

Term	What it is
General pause	Stops the seller in all your conversations and channels.
Pause by channel	Stops the seller on one channel; the others keep replying.
Pause by chat	Stops the seller in a single conversation.
Pauses and reactivation	Where you choose what pauses a conversation and when the seller replies again.
Handoff	The seller passes the conversation to your team and pauses it.
Handoff situations	The cases in which the seller hands off, such as a payment problem.
System handoff	The stage where a handoff ends; you can only rename it.

WhatsApp and channels

Term	What it is
Channels	Where your seller serves customers: WhatsApp, Instagram, Messenger, TikTok, Telegram and Web chat.
Coexistence	A connection where you keep using the WhatsApp Business app and the seller replies on the same number.
API connection	A connection where the number is only for yavendió!, without the phone app.
24-hour window	The time to reply freely after the customer's last message: 24 h on WhatsApp, Instagram and Messenger, 48 h on TikTok.
Message template	A Meta-approved text for writing to a customer outside the window.
Needs attention	The status of a connection that has something to check.
Comments	Automatic replies to Instagram and TikTok comments, set up separately.
Web chat	A chat window on your website, answered by your seller.
My website	Your catalog as a web page, with direct ordering through WhatsApp.
Meta Ads	Connects your ad account to measure your campaigns.
CTWA ad	A Facebook or Instagram ad that opens a WhatsApp chat with your business.
Send events	Tells Meta about each sale your seller closes (also called CAPI).

Plan and billing

Term	What it is
Plan conversation	Starts when a customer with no open chat writes to you and ends after 24 h of inactivity.
Extra conversations	An option for the seller to keep serving, at a cost, when you reach 100 % of your plan.
WhatsApp balance	A prepaid balance for the messages WhatsApp charges for; it is not your plan.
Reply pool	The 1,000 free replies you get each month per WhatsApp number, if you pay with your WhatsApp balance.
Auto-reload	Tops up your WhatsApp balance on its own when it drops below a minimum.
Plans and pricing	Where you see and change your plan.

Sales and customers

Term	What it is
Orders	Where the orders your seller puts together and the ones you record are kept.
New order	Records a sale you closed outside the chat, such as in your store or by phone.
Counter sales	You charge in your store by scanning each item; it becomes an order and deducts stock.
Sale	The mark on a conversation that ended in a sale.
Shipping & timing	Your delivery zones, options and costs, which the seller tells the customer.
Charged by the courier	A shipping cost the customer pays directly to the courier, not added to the order.
Promotions	Your active discounts, which the seller shares with their terms.
Wholesale	A module to sell with a minimum quantity and volume prices.
Advisors	A Beta module to split conversations among people on your team.
Contacts	Your saved customers, with their labels and their permission to receive messages.
Opt-in	A contact's permission to receive your messages on WhatsApp.
Campaigns	Sends and automations on WhatsApp with message templates.
Reminders	Follow-up messages to customers who stopped replying.
Cold, Warm, Hot	A chat's temperature by how many messages the customer wrote: 0-1, 2-3 or 4+.
Integrations	The connections with your other systems: online store, ERP, payments and shipping.
Metrics	Your sales, orders and conversation figures by period.

Words with several meanings

"Template" can mean one of two things: a seller template (a ready-made seller to import) or a WhatsApp message template (approved by Meta, for campaigns or for writing outside the 24 hours).

"Labels" can refer to Categories that group products, Tags that mark contacts, or Stages in a seller flow. When the Labels section is enabled, it also lets you generate printable labels containing product variant codes.

"Frequently asked questions" or "FAQ" can be one of two things: your business's general questions (shipping, payments), which are the seller's Frequently asked questions, or the ones about a specific product, which go in the Seller help on the product page.