TikTok

Business account

TikTok, if you see it in Channels, only connects Business accounts; a personal account is switched to a Business account in the TikTok app. With TikTok connected, your account’s direct messages reach yavendió! and your seller answers them. Messages from people who do not follow you only arrive if your TikTok privacy allows direct messages from “Everyone”.

How many replies TikTok allows

On TikTok you can only reply: the business cannot write first. Each customer message allows up to 10 replies in the next 48 hours, and the ones you type in the TikTok app count too. When they run out, you have to wait for the customer to write again.

What can be sent

On TikTok, each send is a text or a single photo (JPG or PNG), with no caption: that is why your seller names the product and its price in a separate message. Videos, audio and documents are not sent. Your customers’ voice notes do not come through TikTok: it is a TikTok limitation.

Replies from the TikTok app

If you or your team reply to a message from the TikTok app, the seller pauses in that conversation according to your Replying from your phone reason.

Changing the connected account

Authorizing another TikTok account, or the same one after changing its username, replaces the connected one and deletes its previous message history. A TikTok account already connected to another yavendió! account cannot be connected.

Comments

Your seller can also reply to comments on your TikTok posts: it replies in the comment and invites the person to message you directly.