Promotions

Your seller tells your customers about your active promotions, with their terms.

Promotion types

There are three promotion types. Discount takes off a percentage or a fixed amount, with an optional Minimum purchase and, for percentages, an optional Discount cap. By quantity is a 2x1, 3x2…, a price by quantity or a discounted 2nd unit. Gift with purchase adds a gift item when the order reaches an amount, counted on products and without shipping. Bundle / Combo is not available.

Quantity promotions

A By quantity promotion comes in three forms, on units of the same variant (in clothing, same size and color): 2x1, 3x2, 4x3…, Price by quantity (like 2 for 180) or 2nd unit discounted (a percentage off every second unit). None applies a percentage to all units from a certain quantity: for 10% off a pair, use the 2nd unit at 20% or a price by quantity. In Discount, the Minimum purchase is an amount, not a number of products.

Form	Example
2x1, 3x2, 4x3…	Take 3, pay for 2.
Price by quantity	1 for 100, 2 for 180.
2nd unit discounted	The second unit at 50%.

A fixed price by quantity can also be set as volume pricing, if you sell wholesale.

Wholesale →

Which products it covers

A discount or a quantity promotion applies to All products, Only some products, Only products with certain tags or All products, except some. Gift with purchase is not limited to products: it is measured on the whole order.

Validity and limits

Validity is optional: without dates, the promotion does not expire. If you choose dates, it starts at 00:00 and ends at 23:59 in the time zone of the device you set it up on. You can also set a Total usage limit, a Usage limit per customer and, on quantity promotions, a Limit per order.

Field	What it sets
Validity	From 00:00 on the start day to 23:59 on the end day.
Total usage limit	How many times it can be used in total.
Usage limit per customer	How many times each customer uses it.
Limit per order	How many times it applies in one order.
Minimum purchase	From what amount a discount applies.
Discount cap	The most a percentage discount takes off.

Statuses

A promotion can be Active, Scheduled (it has not started yet), Paused (you paused it), Paused (out of stock) (the stock paused it, not you), Expired (its end date passed) or Archived. Your seller only offers active ones.

Discount code

A Discount code makes the discount apply only in conversations where that code appears; everyone else sees the normal price. It goes on a percentage discount (below 100%) or a fixed-amount discount, for the whole catalog with no exclusions or for chosen products. The code has 4 to 32 letters or numbers, with no accents and at least one letter, and cannot repeat across your promotions. Your seller never tells the code to someone who did not write it and applies it once per conversation. To change the code, the discount or the products, the promotion has to be paused.

Templates

When you have no promotions yet, you can start from a template and adjust it: 10% off, once per customer, 2x1 on one product or Gift on orders from a minimum amount. You can also create your own from scratch.

How your seller offers it

Your AI seller offers your active promotions in the conversation, according to each one's type. When you create or edit one, See how your AI seller will say it shows a preview of the message your customer will see.

Your seller reads the description of the products it finds and uses it when answering. If you wrote a price, a discount, a date or a size chart in a description, change it too when you change the price or a promotion ends: changing the product's price does not change that text.

First purchase

A discount can be only for people who never bought from your store. In Promotions, create or edit a Discount and turn on Only for the first purchase: it is set to 1 use per customer. Your AI seller does not show it to people who already bought from you, and their order does not get the discount. To know who already bought, it counts the purchases the CRM has recorded for that contact. To turn it off, pause the promotion.