Your account and your team
What is in Settings: your business details, your team and its roles, how you sign in, several businesses, sessions, payment cards and how to delete the business or the account.
On this page
What is in Settings
Settings gathers what applies to your whole business. Each tab is one part:
| Tab | What it holds | Who uses it |
|---|---|---|
| Account | My business (name, country and currency), your sessions and the Danger zone | The whole team |
| Member management | Your team, its roles and the invites | Admin |
| Modules | Wholesale and Advisors | The whole team |
| Yago | The WhatsApp numbers with access to Yago | Admin |
| Notifications | Alert emails, the sound and browser notifications | The whole team |
| Payment methods | The cards your plan is charged to | The whole team |
| API Keys | The keys to connect other systems | Depends on your plan |
My business
In Account, the My business card holds your business name, the country and the currency. The name, 2 to 60 characters long, appears on your order receipts and shipping labels; the name your customers see on WhatsApp is managed with Meta. If you change the country or the currency, your seller is updated too: the products you already had keep their currency and new ones use the new one.
Your business has a single currency, chosen in the Currency field next to the country.
Your team and its roles
Your team has two roles: Admin and User. Both sell and serve customers: conversations, orders, catalog and seller setup. Only an Admin invites and removes people and changes their role, manages the Yago numbers and can delete the business. There must always be at least one administrator: if you are the only one, appoint another first. If you remove your own permissions, you lose them when your session refreshes.
| What they can do | Admin | User |
|---|---|---|
| Conversations, orders, catalog and seller | ✓ | ✓ |
| Invite, remove and change people’s roles | ✓ | ✗ |
| Yago numbers | ✓ | ✗ |
| Delete the business | ✓ | ✗ |
Invites
In Member management, an Admin invites the team by email and picks the role of each invite. The person shows up in Pending invites until they accept or the invite is deleted; an Expired invite can be resent. How many people fit depends on your plan, and pending invites count too. An Admin can also remove someone from the team.
Advisors
Teams, schedules and conversation routing.
Yago
Each person adds their number to talk to Yago.
How you sign in
yavendió! has no password: to sign in you type your email and get a code that you enter on the sign-in screen. Each sign-in uses a new code.
The code has 6 digits. You can also sign in with Continue with Google. If the code does not arrive, you can ask for another one or use a different email.
The email you sign in with is not changed from the platform: Support makes the change.
Several businesses
With one email you can belong to several businesses. When you sign in with more than one, you choose which one to continue with, and later you switch with Switch organization, in your account menu. Moving to another business drops what you had not saved in the one you leave and your preferences in that browser, like the theme and the notices you dismissed.
Sign out on all devices
Sign out on all devices ends the sessions of your own account, including the current one and those of your other businesses. You have to confirm it. On other devices it takes effect when the session refreshes, usually within about 5 minutes. To come back you sign in again. If an error shows up, some sessions may have closed already and you can try again.
Payment cards
In Payment methods are the cards your plan and your balance top-ups are charged to. One is the Default: that is the one charged. Card details go straight to Stripe, never through yavendió!, and your invoices are in Stripe. If you remove the default card, you have to pick another so your plan can be charged.
Deleting the business or your account
Only an administrator can Delete business. It deletes the business permanently and every member loses access. It is not the same as cancelling the plan.
To delete your account and your data there is Delete your account, at ya.onl/borrar-cuenta, with no need to sign in: you confirm with a code sent to your email. Your account and your access are deleted; if you are the only member of your business, the business and its products, conversations and orders are deleted too. From the request, within 15 days at most your plan is cancelled, your access closed and your data deleted. What you already paid is not refunded.
| Delete business | Delete your account | |
|---|---|---|
| Where | Account, in the Danger zone | ya.onl/borrar-cuenta |
| Who | Only an Admin | Whoever has access to the account’s email |
| What is deleted | The business: the whole team loses access | Your account; if you are the only member, the business too |
| Your plan | Not the same as cancelling it | Cancelled, with no refund of what was already paid |
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