Plans
What each plan includes, what counts as a conversation, what happens at 100%, packages, how you pay and how to change or cancel a plan.
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The plans
The plans sold today are Light or Starter (the entry plan, depending on your account), Pro and Business. Each one comes with a monthly conversation quota: 150 on Light, 500 on Starter, 1,500 on Pro and 5,000 on Business. The entry plan and Pro are bought from Plans; Business, through the sales team.
| Light | Starter | Pro | Business | |
|---|---|---|---|---|
| Conversations a month | 150 | 500 | 1,500 | 5,000 |
| Products in catalog | 5 | 10 | Unlimited | Unlimited |
| Extra conversations | ✗ | ✓ | ✓ | ✓ |
| Conversation packages | ✗ | ✗ | ✓ | ✓ |
| Metrics | Summary | Summary | Full panel | Full panel |
| Meta Ads Integration | ✗ | ✗ | ✓ | ✓ |
| Dedicated advisor | ✗ | ✗ | ✗ | ✓ |
| 7-day free trial | ✗ | ✓ | ✓ | ✓ |
| Terms | Monthly | 3, 6 or 12 months | 3, 6 or 12 months | 3, 6 or 12 months |
| Bought | In Plans | In Plans | In Plans | Through sales |
If your business needs more than the largest plan includes, talk to the sales team: they put together a custom plan for your volume with you.
Business: your dedicated advisor
What sets Business apart is a dedicated yavendió! advisor. They help you set up your seller and work out strategies for your business, and every week you meet to go over your week compared with the one before.
Setup
Gets your seller ready to sell.
Strategies
You work out together what fits your business.
Weekly meeting
Your week compared with the one before.
In the weekly meeting you look at strategies to:
- Sell more and improve your conversion
- Use more of the platform's tools
- Fine-tune your setup
What counts as a conversation
A plan conversation starts when a customer with no open conversation writes to your AI seller or receives a WhatsApp template you sent, and it ends after 24 hours without activity. It is counted per conversation, not per person: a customer who writes on Monday and comes back on Wednesday adds up to 2 conversations.
Your plan’s conversations come with your plan and are counted separately. The WhatsApp balance is a separate prepaid balance that pays for the messages WhatsApp charges. They are not the same thing.
At 100%
From Starter on, if you see it in Plans, with the Extra conversations switch you decide what happens when you reach 100% of your plan. On, your seller keeps answering and each extra conversation is billed at your plan’s rate. Off, your seller pauses until your next renewal and you are not charged anything extra. It comes off.
Extra conversations on
Your seller keeps answering.
Charge Each extra conversation, at your plan’s rate
Extra conversations off
Your seller pauses until the renewal.
Charge Nothing extra
The Free and Light plans have no Extra conversations: on those plans, the seller always pauses at 100%.
If your seller paused at 100%, it replies again with the monthly renewal, when you upgrade, when you buy a conversation package (with an active subscription: not during the free trial) or when you turn on extra conversations.
Conversation packages
Conversation packages add extra conversations to your plan. You pay the plan upfront for 3, 6 or 12 months; the package, instead, is paid every month. In the month your plan is due, the plan and the package are charged together, in the same charge; in the other months only the package is charged. They can be bought from the Pro plan up, once the plan is paid: not during the free trial. The first month is charged in proportion to the days left until your renewal. If you cancel a package, you keep its conversations until the end of the current month; after that it does not renew and that month is not refunded.
Plan
You pay it upfront, for 3, 6 or 12 months.
Package
You pay it every month.
Terms and free trial
The full term of a 3, 6 or 12-month plan is paid up front and, when it ends, it renews for the same period.
The 12-month plan includes 3 free months and the 6-month plan, 1 free month. They are already taken off the price: on the 12-month plan you pay 9 months and use 12. It is not 15 months of plan.
| Term | Free months |
|---|---|
| 3 months | — |
| 6 months | 1 month |
| 12 months | 3 months |
Starter, Pro and Business have a 7-day free trial for businesses that have not had a paid plan yet. You pay nothing to start it: when it ends, the plan is charged for the term you chose. If your plan is billed through Shopify, you do not see the trial.
How you pay
The plan is charged in US dollars (US$) to a card, and the 3, 6 or 12-month term is paid in full when you buy it. You manage your card from Manage payment methods, in Plans.
WhatsApp balance → · Meta charges on WhatsApp →
Billing and invoices: what is charged, when and where to see your invoices →
Change or cancel your plan
When you upgrade, the change is immediate: you pay the difference, with a credit for the part of your current plan you did not use. On a term plan, your renewal date does not change. When you downgrade, the change is scheduled for the end of your billing cycle and you keep your current plan’s benefits until that date. Meanwhile you see Scheduled plan change and can cancel it.
There are times when you cannot change plans: when your term plan has less than 30 days left (you pick the new plan at renewal), when you already have a pending plan change, when your account has a pending payment, or while you are still on the free trial without a paid plan.
When you cancel your plan, it stays active until your next billing date and ends that day without renewing. Cancelling the plan is not the same as deleting the business.
Without an active plan, for example when your trial or a plan you cancelled ends, your seller stops replying and no messages go out: no replies and no campaigns. Your products, your seller’s setup, your conversations, orders, contacts and metrics are kept. When you choose a plan, your seller comes back on the same number without reconnecting anything.
Pending payments
If the payment for your plan, a conversation package or your extra conversations is pending, the panel warns you to pay by a date or your seller will be paused. If you do not pay in time, your account is suspended for unpaid invoices: the seller and outgoing messages pause, and conversations show Paused for pending payment. It replies again once you pay; if you do not, your plan is cancelled automatically.
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